Are you computer savvy? Do you have spondylitis and a pair of thick high-powered glasses from sitting in front of the computer all day? Do you have cracked fingertips because you have hit the enter key way too many times? Have you lost your way in the labyrinth of the internet? Are you tired of hopping around from site to site? Is a huge telcom bill taking away all the happiness from your life? The days of your worries are over. Our online one stop place Guruchandali is for you and only you. Here you will find everything from cutting edge technology to the avant-garde literature, from Raghupati Raghav Rajaram to Janet Jackson, from Ram Mohan to Rushdie, from Rabibabu's songs to band music - everything, meeting everyday needs of your life. This is an impeccable stockpile of delicious and lively goods for your thinking, and you will have hard time to resist the temptation of relishing them.

By the way, we are also a Bengali e-zine (internet magazine) and publishing house with more than 100 titles to our credit (as of 2020) including paperbacks and electronic books.

• Address: Suryakiran, 73/1/1, Rajkrishna Chatterjee Road, Flat- A/2, Kolkata 700042
• Email: guruchandali@gmail.com
• Facebook: https://facebook.com/guruchandali/

We, at Guruchandali.com, are committed to protect your privacy and here we outline our policy concerning your personal information. By using the Guruchandali.com website, you accept the practices described in this Privacy Policy. We aim to maintain consistently high levels of best practice in the processing of your personal data.

What information do we collect?

Guruchandali.com collects the details provided by you when you perform a transaction or register on our site. Guruchandali.com does NOT collect information about the transactions you undertake including details of payments. The credit card transaction information is collected by our payment processors(RazorPay). Information we collect from you may be used in one or more of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website based on the information and feedback we receive from you)
• o improve our customer service (your information helps us to more effectively respond to customer service requests and support needs)

How do we protect your information?

We follow strict security procedures in the storage and disclosure of customer information. All sensitive financial information is transmitted in our payment processor's (RazorPay) web site via TLS (Transport Layer Security) and/or SSL (Secure Socket Layer) technology. TLS/SSL is the industry standard method of encrypting personal information and credit/debit card details so that they can be securely transferred over the internet.

Do we use Cookies?

Yes, Guruchandali.com site uses cookies if enabled in your browser. Cookies are pieces of information sent by a web server to a server, which enables the server to collect certain information from the browser. Guruchandali.com uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. We are not responsible for the privacy policy of other websites.

Changes to our Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Any changes made will be updated on our website.

Access Rights

You have the right at any time to access the personal data that we hold about you by furnishing us with a written request. There is no fee for providing this information. We are concerned to ensure that at all times such personal data as we hold about you, is accurate, up to date and is not in excess of what we require to enable you to avail of our services. Therefore, if your personal information changes, or indeed if you no longer wish to receive communications from us, please let us know and we will correct, update or delete your personal data as appropriate. This can be done by emailing us at guruchandali@gmail.com

Lost or Damaged Items

You understand and agree that Guruchandali.com shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Guruchandali.com will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

Import/Custom Tax/Duties

When ordering items at Guruchandali.com for international deliveries, you may be subject to import duties and/or taxes that apply to your country. Guruchandali.com is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Guruchandali.com cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Payment Methods

Transactions made through Guruchandali.com are secured through trusted internet payment processing gateways such as RazorPay. All personal debit and credit card information transmitted are handled through secured connections. Any personal contact information transmitted to us will not be shared, sold or solicited. We do not have access to people's credit card or financial data, the payment processor (RazorPay) handles that.

Availability

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility that the ordered item(s) marked “available” are NOT available and/or sold out. Guruchandali.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.

Material Copyright

Guruchandali.com is the publisher and owns the copyright of the materials published by us. For items which are not published by us, the copyright belongs to respective publishers.

• Items will be shipped within 3 to 7 business days from the day of order placement, depending on availability of items.
• The number of days the package will take in transit depends on the destination, length of the journey and shipping method.
• Items will be shipped by private courier services or Indian postal service or by appropriate carrier. Customers will be made aware of the mode of shipment.

Refund & Exchange

Guruchandali.com will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be unused.
If the package is damaged we will charge a fee of at least 15% of the value of the merchandise.

Cancellation of orders

If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of Rs. 50.